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What Others Are Saying About Lessons From The Mouse

“What makes Lessons From the Mouse so valuable is that Dennis Snow writes from a front line, customer contact perspective.  There's no wasted space in this book.  Every page has ideas ready to put to work for you or your organization.  Lessons From the Mouse is engaging, entertaining, and of great practical value. This is a winner!"

 Joe Calloway - author - Work Like You're Showing Off! 

“Dennis Snow has built a better mousetrap, capturing the best ideas from his years with Walt Disney World and sharing them with anyone interested in improving his or her organization or career. By mastering his simple Lessons From the Mouse, any company—and any employee—can become well known for extraordinary customer service.” 
           Ed Yingling, President and CEO, American Bankers Association

“At Florida State University we have found the principles of Lessons From the Mouse to be very useful in the service we provide to students and their families. Dennis Snow’s leadership tips encourage you to take ownership of your institution’s mission, regardless of your role. “Lessons” also provides excellent advice for our new college graduates as they begin their first jobs.”

Mary B. Coburn, VP for Student Affairs, Florida State University

"The culture of a company matters and Disney is likely the preeminent example of this mantra.  However this book is not a manual with a magic formula to create Disney-like companies worldwide.  Rather Dennis Snow develops concepts couched in real life examples about how to keep the focus on the customer.  Focus on the customer, of course, always has the added and considerable benefit of creating fully engaged associates at all levels and value for shareholders.  The lessons here are concrete and accessible but not easy.  If incorporated into a business and into personal life they will lead to significant change.  Change that is worth the effort."  

Melvin F. Hall, Ph.D., President & CEO, Press Ganey Associates, Inc

"Dennis Snow has hit another home run. Lessons From the Mouse is unique. It is an easy read, but packed with practical business wisdom. Dennis' ‘lessons’ apply to anyone, anywhere, at any time. Read it and reap the benefits for your organization and yourself.”

Allan R. Nagle, former President, Tupperware Worldwide. Former Interim Dean, Crummer School of Business, Rollins College

“I expected to read ‘another customer service book’ and trust me I feel as though I have read them all. Much to my surprise, this book is truly different. I feel as though I have found a book with universal application to customer service. This book will not be sitting within my library with the others; I plan to use it as a textbook for our service initiative.”

Carolyn Otten, COO, Springfield Health Clinic LLP

“In the financial services industry, service is a key element for success.  In Lessons From the Mouse, you will get practical solutions to deliver exceptional service and the lessons can be applied at all levels within the organization.”  

Thomas E. Hoaglin, CEO - Huntington Bank

“The principles outlined in Lessons From the Mouse, while based upon Dennis' experience at Walt Disney World, translate to any organization and any individual within an organization.  Cummins is successfully applying these principles globally to create great experiences for customers and to enable every employee to have a clear line of sight to the customer.”

Joe Loughrey, President and Chief Operating Officer, Cummins Inc.

“Dennis Snow teaches how to show empathy, pay attention to detail, have
fun, go the extra mile, and listen to your customers — all things that
cost nothing to deliver but say, ‘we care,’ which is the most important
message you can send.”

Dave Baca, Managing Partner,
Law Offices of Davis Wright Tremaine LLP

“Lessons From the Mouse offers what our front line team members value most
— practical, actionable, relatable solutions to the everyday issues and opportunities
they face with customers. Dennis knows what matters to the customer and he
presents solid ideas for making their experience memorable. No fancy theories,
just simple wisdom that works. It’s a worthwhile read!”

Roberto R. Herencia, President, Banco Popular North America

© Copyright 2008 Dennis Snow.